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Aaron Berman

Chesapeake, VA · (757) 277-5674 · beaker133@gmail.com

Streaming Support Engineer and Programmer Analyst. Build internal web/Android players and Python API tooling for live/VOD diagnostics; support VIP customers, high-priority incidents, and observability stacks (Splunk, Grafana, Observe, JSM). Prior Northrop Grumman work on HTML/CSS/JavaScript/TypeScript courseware. B.S. Computer Science, Cybersecurity minor, Cum Laude; U.S. Marine Corps veteran. Public projects: github.com/AaronBerman

Education

Old Dominion University

Bachelor of Science — Cum Laude
Computer Science — Cybersecurity minor

GPA: 3.58

2020

Tidewater Community College

Associate of Science
Computer Science
2014

Skills

Programming Languages & Tools
Technical Competencies
  • Programming: Python, JavaScript, TypeScript, HTML, CSS, Java, C++, PHP, Bash, Regex
  • Streaming & Incident Response: Live Streaming, VOD, Incident Management, Log Analysis, Observability
  • Operating Systems: Linux, Unix, macOS, Windows 10/11, AWS Systems Manager (SSM)
  • Observability & Collaboration: Grafana, Splunk, Observe, Jira, JSM, Confluence, Slack, Microsoft Teams
  • Software & Tools: Git, Docker, Docker Compose, MySQL, Apache, Bootstrap, Kiro, Office 365, SharePoint
  • Security: Information Assurance, Network Security, Access Management, Risk Management
  • Methods: Agile

Professional Experience

Streaming Support Engineer

Uplynk (formerly Edgio)
  • Support 25+ streaming customers, including 3 VIP accounts, with weekly/bi-weekly syncs for one VIP customer
  • Built web-based and Android video players used for live and VOD troubleshooting across ingest, packaging, playback, and delivery
  • Triage and communicate status for 25+ high-priority incidents; escalate with development for code-level diagnosis and fix validation
  • Maintain Git-based customer configuration for 4+ accounts and keep API-driven Python troubleshooting scripts current
  • Cut mean time to mitigation (MTTM) and mean time to repair (MTTR) by more than 5%, and reduced average response time by at least 5 minutes
  • Write and edit Official Incident Reports (OIRs) and Root Cause Analysis (RCA) documents for major service incidents
  • Query and correlate telemetry in Grafana, Splunk, Observe, and Jira Service Management (JSM) during active incidents
  • Access production systems with AWS Systems Manager (SSM) Session Manager from macOS and Unix shells; present 10+ Technical Knowledge Shares (TKS)
September 12, 2023 – Present

Programmer Analyst

Northrop Grumman — Joint Knowledge Online (JKO)
  • Debug and repair Joint Knowledge Online (JKO) e-learning courses, including content defects and course-player failures
  • Maintain interactive courseware with HTML, CSS, JavaScript, TypeScript, and course authoring tools
  • Test courses for functional defects, browser/player compatibility, and release readiness before publish
  • Trace front-end errors in course packages and player behavior; document findings for content and engineering updates
October 2022 – September 12, 2023

Assembler IV

TE Connectivity
  • Performed advanced troubleshooting techniques down to the component level on microelectronic devices; used schematics, technical drawings, and applied logical knowledge in the repair of ten types of air pressure scanners
  • Applied functional knowledge to the repair of pneumatic leaks daily; maintained test equipment for use in troubleshooting customers equipment
  • Performed calibration and accuracy testing on pressure sensors ranging from -12 to 750 pounds per square inch; tested air pressure sensors using proprietary software
  • Wrote programming modules for use in testing repaired equipment, to help simulate real-world environments, for quality assurance and customer confidence
  • Documented failures, both with pictures and data, of newly built sensors for review by applications engineering, quality assurance, and systems engineering
2006 – 2018

Aviation Radar Repair — E4 Corporal

U.S. Marine Corps
  • Supervised teams of 5 to 8 members in the training and maintenance of 2 mobile radar systems
  • Maintained optimal functionality of electronic systems under demanding conditions, including support of Operation Iraqi Freedom
  • Performed component-level technical maintenance on sensitive electronic equipment and subsystems
  • Earned two meritorious promotions; received Certificate of Commendation and Meritorious Mast
2001 – 2006